The Town of Kirkland is committed to protecting the privacy and safety of your personal information.
This Policy concerns you. It describes how we collect, use and disclose your personal information. It also explains how you can request access to this information or correct it, when necessary.
When you provide us with personal information in writing, verbally or online, via our website or one of our mobile applications, you consent to our use and disclosure of such information in the manner described in the Policy.
HOW :
When you visit our website, download one of our mobile applications or contact us, we collect certain information about you that enables us to identify you.
WHAT :
We collect information that allows us to identify you, information about purchases and information about the use you make of our services.
WHY :
To better serve you, answer your questions, handle your requests and manage our website and applications.
Who else is involved? Suppliers that help us process payments, provide a service or communicate with you also have access to certain information.
WHERE :
Mostly in Quebec, but some of our suppliers may also have access to your information outside of Quebec.
YOUR RIGHTS :
You can request access to or the correction of your information by writing to us.
YOUR CONSENT :
You have the right to withdraw your consent at any time, but this may have an effect on the services offered.
« Personal Information » is any information about an individual that makes it possible to identify them, either directly - using only this information - or indirectly - in combination with other information.
We collect your personal information when you :
We collect only the personal information we require in order to provide our municipal services. The personal information we collect is gathered in a variety of ways, including in writing, verbally or online. This includes our computer systems, online forms and the interactivity between you and our website. We also use cookies or log files to gather information about you.
Accordingly, we may collect the following information :
1) Information about your identity :
2) Website usage information :
3) Documents related to municipal online services :
In connection with our various online municipal services, your personal information is collected through various computer systems and forms, namely :
4) Why?
In connection with our various municipal services, we use the personal information collected for the following purposes :
We occasionally have to use your personal information to :
In some circumstances, we call on suppliers to help us serve you. Before disclosing your personal information with them, we take reasonable measures to ensure these suppliers undertake to comply with this Policy.
We store and process your personal information in Quebec. In certain circumstances, it may be stored outside Quebec, when we use third-party service providers, mainly in Canada and the United States, but also elsewhere in the world.
Your personal information may be stored in countries other than your country of residence, which may have different privacy rules. In such cases, the information is subject to the laws of the country in which it is located, and may be disclosed to the governments, courts or law enforcement or regulatory agencies of that country.
However, at all times, our practices regarding your personal information remain governed by this Policy and by the Quebec laws applicable to the protection of personal information.
This Policy does not apply to websites operated by third parties over whom we have no control. If you follow a link to a third-party site (for example, to register for an event), the privacy policy of that third party site will apply. We are not responsible for their privacy policies, procedures or practices. We encourage you to review these policies before submitting any personal information on these websites.
We keep your personal information for as long as necessary for the purposes described in this Policy, to comply with our legal obligations, to settle disputes and to enter into agreements with suppliers, when applicable.
We take reasonable steps to delete obsolete or unnecessary personal information, for example, when you tell us that you no longer wish to use our services. You may request the correction or deletion of information at any time. On this subject, please see "What are your rights?" below.
Measures
We have implemented physical, administrative and technical measures to protect the confidentiality and security of the personal information we hold, most notably to prevent unauthorized access.
We have a plan in the event of an incident involving personal information. It stipulates that we will notify the authorities and the persons concerned when such an incident presents a risk of serious harm, and that we will put in place measures to limit negative consequences.
Limited access
Only authorized personnel who need to consult your personal information in carrying out their duties have access to it. In addition, employee accounts and access to servers and applications are subject to up-to-date security standards, including, among other things, double authentication.
Disclaimer
However, no security measure is absolute or fully guaranteed. If you have reason to believe that your interaction with us is no longer secure (for example, if you believe that the security of any information you have provided to us has been compromised), please contact us immediately at the address listed in the "How to contact us" section below.
Access, deletion and correction
You can request access the personal information we hold about you and, where applicable, request corrections as permitted or required by law. You may also request the deletion of outdated or unjustified information, or provide comments in writing.
However, to ensure that the personal information we hold about you is accurate and up-to-date, please inform us promptly of any changes.
At your request, and provided it does not entail serious practical difficulties, we can provide you with computerized personal information in a structured, commonly used technological format.
You can also withdraw your consent to the use and disclosure of your personal information. However, certain services require the use of your personal information. If you withdraw your consent, we may no longer be able to offer you these services. Some of the information we collect may not be retrievable by law (e.g. Taxation, Billing, Infraction, etc.).
To exercise your rights, please write to us at the address indicated in the "How to contact us" section below. Please note that we may ask you for identification to make sure it’s you.
To find out more about your rights under Quebec privacy laws, visit https://www.cai.gouv.qc.ca/english/.
For any question or comment about this Policy or the protection of your personal information, please contact the Person in Charge of the Protection of Personal Information (PCPPI) at the following coordinates :
Person in Charge of the Protection of Personal Information (PCPPI)
Annie Riendeau
Town Clerk and Director of Legal Affairs
Town of Kirkland
17200 Hymus Boulevard
Kirkland (Quebec) H9J 3Y8
[email protected]
If you have reason to believe that your interaction with us is no longer secure, please contact us at : [email protected].
Our Person in Charge of the Protection of Personal Information will reply to requests for access to or correction of information and look into any complaints you may have regarding our practices with respect to your personal information.
If we make significant changes to this Policy, for example, to comply with new legal requirements, we will publish a notice of change 15 days before the changes take effect. The new version, along with the notice of change, will be made available on the website, with the date of the latest update.
This Policy comes into effect on September 22, 2023.
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In order to better understand the use of our website and provide you with an enhanced and personalized experience, we use technologies, such as cookies, to access usage information. Accepting the use of these technologies will enable us to collect and process data such as your browsing behaviour and allow us to learn what works and what needs to be improved. Refusing or withdrawing your acceptance may have a negative effect on certain functions. We will only use cookies if you agree by clicking "Accept". You can also choose to decline by clicking on "Decline". For more information, please consult our Privacy Policy.
More informationIn order to better understand the use of our website and provide you with an enhanced and personalized experience, we use technologies, such as cookies, to access usage information. Accepting the use of these technologies will enable us to collect and process data such as your browsing behaviour and allow us to learn what works and what needs to be improved. Refusing or withdrawing your acceptance may have a negative effect on certain functions. We will only use cookies if you agree by clicking "Accept". You can also choose to decline by clicking on "Decline". For more information, please consult our Privacy Policy.